Change-of-mind returns

We accept change-of-mind returns within 30 days of delivery. Items must be complete, in original condition and in original packaging, with proof of purchase. Change-of-mind refunds may be partial: return shipping is at the customer’s cost, a restocking fee may apply to opened or used items, and missing items or accessories will be deducted from the refund. To start a return, email [email protected] with your order number – please do not send items back without contacting us first.

Faulty or incorrect items

If an item is faulty, damaged in transit, or not what you ordered, contact us at [email protected] – we will cover return shipping and provide a repair, replacement or full refund as appropriate.

Your rights under the Consumer Guarantees Act 1993: Nothing in this policy limits or excludes your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Where products fail to meet a consumer guarantee (acceptable quality, fit for purpose, matching description), you are entitled to a remedy – repair, replacement or refund – as provided by law, regardless of the timeframes in this policy.

Refund processing

Once your return is received and inspected, we will email you to confirm approval or rejection. Approved refunds are issued to your original payment method and typically appear within 5-15 business days depending on your payment provider – processing times are set by the payment gateway and your bank, not by us. If a refund appears delayed, check with your bank or card issuer first, then contact us at [email protected].

Exchanges

We replace items if they are defective or damaged. For a different product, please return the original item (per above) and place a new order.

Warranty claims

Products are covered by the manufacturer’s warranty from the date of delivery. Contact us with your order number and a description of the fault to start a claim – we will handle the process with the manufacturer on your behalf.